Confirmation Email: Upon completing your booking, you should have received a confirmation email containing important details about your stay, including check-in instructions.

Check-in Instructions: These instructions typically include the address of the property, check-in times, and any specific procedures you need to follow upon arrival.

Access Information: Depending on the property, you may receive a code to access a lockbox, instructions for key collection, or details on how to use electronic key cards or smart locks.

Contact Information: Should you encounter any issues or require assistance during check-in, our team is readily available to help. Feel free to reach out to us via phone or email provided in your booking confirmation.

Enjoy Your Stay: Once you've checked in, it's time to relax and enjoy your time at our property! If you have any further questions or need recommendations for local attractions, don't hesitate to ask.

To maintain a safe environment, we employ various measures, including but not limited to:

Booking Verification: We require guests to provide valid identification and payment information during the booking process.

Communication: We engage with guests prior to their arrival to gather necessary information and ensure a smooth check-in process.

Reviews and Ratings: We encourage guests to leave reviews and ratings after their stay, which helps us assess their behavior and ensure they meet our standards.

No matter the length of stay, we require identity verification and screening before a reservation.

Thorough Cleaning Protocols: Our dedicated cleaning staff follows rigorous cleaning protocols recommended by health authorities to sanitize all areas of the property.

High-Touch Surface Disinfection: We pay special attention to high-touch surfaces such as doorknobs, light switches, remote controls, and countertops, ensuring they are thoroughly disinfected.

Guest Amenities: We provide essential amenities such as hand sanitizer, disinfectant wipes, and disposable gloves to promote hygiene during our guests' stay.

Staff Training: Our staff undergoes comprehensive training on proper cleaning and sanitation techniques to uphold our high standards of cleanliness.

Lowcountry Haven welcomes a diverse range of guests, including those traveling for leisure, business, or corporate purposes. Our guests typically stay anywhere from one night to six months, with the average duration being three nights. We accommodate various stay lengths to cater to the needs and preferences of our guests, ensuring a comfortable and convenient experience for all.

We regret to inform you that hosting events or parties at the property is not permitted. Our priority is to ensure a peaceful and enjoyable stay for all guests, and hosting events can disrupt this atmosphere. We appreciate your understanding and cooperation in adhering to this policy. If you have any further questions or require assistance, please feel free to contact us.

During your stay, our customer support team is available to assist you 24/7. You can contact us by phone or email